Shipping Policy
Last Updated: 5-12-2025
Overview
Reliable • Trackable • Secure
At CourierPe we are committed to providing fast, reliable, and secure delivery
services for individuals and businesses.
This Shipping Policy explains our service coverage, delivery timeframes, charges, packaging
requirements, tracking, claims process,
and contact information. By booking a shipment with CourierPe you agree to the terms below.
1. Service Coverage
We provide both domestic and international courier services through our nationwide network and
trusted global partners.
Coverage includes major cities, towns and many rural areas. International delivery is available
to a wide set of countries; reach out to customer support to confirm availability for a specific
destination.
2. Delivery Timeframes
Actual delivery times depend on destination, service selected, customs, public holidays and
other operational factors.
Domestic Services
- Standard Delivery: 2–5 business days
- Express Delivery: 1–2 business days
- Same-Day Delivery: Available in select cities
International Services
- Express International: 3–7 business days
- Economy International: 7–15 business days
- All international estimates exclude customs clearance time, duties and taxes.
3. Shipping Charges
Shipping fees are calculated based on:
- Actual weight or volumetric (dimensional) weight — whichever is higher
- Destination zone (local, domestic, international)
- Service level selected (standard, express, same-day)
- Additional services (insurance, cash-on-delivery, fragile handling, reverse logistics)
A detailed quote will be presented at booking. Taxes, duties and third-party fees
may be additional.
4. Shipment Handling & Packaging
- Shippers are responsible for packaging items securely. Use appropriate cushioning, sealing
and exterior packaging.
- Fragile or high-value items should be double-boxed and clearly labeled.
- CourierPe may repackage items that do not meet our packaging standards — additional charges
may apply.
- We reserve the right to refuse shipments that are dangerous, improperly packaged, or
contravene laws/regulations.
5. Tracking & Notifications
Every shipment receives a unique tracking number. Track your parcel using our
website or via updates sent by SMS/email.
Tracking provides status updates as the parcel moves through our network.
Visit courierpe.com and enter your tracking number on the tracking page.
6. Delivery Attempts
- For domestic deliveries, up to two delivery attempts will be made by our
drivers.
- If delivery is not possible, the parcel may be held at a local service center for pickup or
returned to sender as per shipper instructions.
- Re-delivery may incur additional charges.
7. Customs, Duties & Taxes (International)
- International shipments may be subject to customs inspection, import duties, taxes and
clearance fees.
- These charges are the responsibility of the receiver unless the shipper has
agreed to pay them.
- CourierPe is not responsible for delays or additional charges imposed by customs or other
government authorities.
8. Restricted & Prohibited Items
We comply with all applicable transport regulations. The following items are generally
prohibited (this list is not exhaustive):
- Hazardous materials (explosives, flammables, toxic chemicals)
- Illegal substances
- Perishable food items without approved packaging
- Large quantities of currency, un-declared precious metals and high-value jewellery (unless
pre-declared and insured)
- Live animals (unless specifically accepted by prior arrangement)
If you're unsure, contact our support team before shipping. Non-compliant shipments
may be refused or returned.
9. Insurance & Liability
- Basic liability coverage is included with all shipments as per our standard terms and
limits.
- Customers may purchase additional insurance for high-value or fragile items — this must be
declared at booking.
- CourierPe is not liable for delays caused by events beyond our control (weather, strikes,
customs, force majeure).
10. Lost or Damaged Shipments — Claims
To help us investigate, claims should be submitted with supporting documentation:
- Damaged shipments: File within 48 hours of delivery.
Provide photos of the damage, packaging, and delivery receipt.
- Lost or missing shipments: File within 7 days of the
estimated delivery date for domestic shipments (international claims may have longer
timelines based on partner rules).
- Proof of value (invoices/receipts) and any other requested documents may be required.
Claims can be submitted by email to support@courierpe.com or by contacting our support
team by phone.
