We believe in helping our customers as much as possible with a fair and transparent cancellation policy.
CourierPe believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Cancellations will be considered only if the request is made within 9–15 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process.
CourierPe does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the issue at their own end. This should be reported within 9–15 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service within 9–15 days of receiving the product. The Customer Service Team will look into your complaint and take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to them. Manufacturer warranties are handled as per the terms specified by the respective manufacturer.
In case of any refunds approved by CourierPe, it will take 9–15 business days for the refund to be processed to the end customer. Refunds will be credited back to the original payment method used at the time of purchase.